Prompting for Payment Again

If you are asked to pay for Expert TA again after already completing your payment, this is usually caused by a change in your default email address in your LMS.

Many LMS platforms (such as Canvas, Blackboard, Moodle, or Brightspace) allow multiple email addresses. In some cases, the LMS may switch your default email automatically based on the login requirements of other classes or programs connected to your account. Expert TA uses only the default email at the time you click on the assignment link.

If your default email changes, even without your knowledge, Expert TA may create a new account where your previous payment and work are not associated. 

What to Do

Do NOT pay again or start the assignment.

Instead:

• Check your default email in your LMS settings
• Change it back to the email you originally used (if needed)
• Contact support at support@theexpertta.com for assistance

When contacting support, include your default LMS email address so the issue can be resolved more quickly.

Why This Matters

If you continue and start working after being prompted to pay again:

• A second account may be created
• Your work may be split between two accounts
• Grades may need to be manually combined

This can delay grading and require additional support to fix.

Important

• Seeing the payment screen again after you have already paid is a warning sign
• Always verify your default email before accessing assignments
• Your default email may change without notice, so check it regularly