Help

From the blue menu bar at the top of the screen, select Help.  The menu bars for instructors are slightly different than the menu bars for students, as you can see in the images below. 

Instructor's menu bar:

Student's menu bar:

Both options will take you to our website where you will see the following options toward the middle of the page:

 Instructor Support: The instructor support area includes various documentation such as LMS Integration, the Instructor User Manual, tips on setting grade preferences, the Respondus Lockdown Browser User Manual, etc. It also includes a contact form that can be used to reach the Expert TA support team with any questions, comments, or concerns.

 Student Support: From this screen you can access videos and PDFs such as the Student User Manual that explain the most common help topics. If the help you are seeking is not included in this screen, you can send Expert TA an email for more personalized instruction by clicking on the blue email address.

 Support FAQs: This area includes our most frequently asked questions and the answers to those questions. It is split into three categories: Product FAQs, Instructor FAQs, and Student FAQs. These categories can be clicked on at the top of the screen to show only the respective FAQs.